FAQ

Telematics is the integrated use of telecommunications and informatics. The hardware module collects data from a machine’s systems and transmits the information over the air so it can be reviewed remotely.

Yes. CASE system transfer informations through GPS cellular comunication network. If a cell signal is not available, the device collects and stores your data then forwards it when the network is available.

Yes. Universal install kit is available.

Yes. The universal dealer install kit will work on vehicles such as service trucks.

Yes. There is one input/output port on the SiteWatch™ modem that allows for additional monitoring - e.g. when grease from a hammer auto-lube needs to be refilled.

The universal kit can provide Advanced informations if the machine has CAN-BUS signal. Specific kits are pre-configurated for CASE machines for easier installing process and better fitting.

Yes. Subscription plans can be upgraded through spare parts service.

Yes. This will require the dealer of record modifying the “ownership” within the SiteWatch™ web portal.

Training isn’t mandatory, but help and tutorials are available online, as well as our YouTube channel and other sources.

Yes. The dealer has the authority to get the access to the data, as define by contract, and this is beneficial for better servicing planning and promptness.

The portal can be accessed through any computer with an Internet connection or from an iPad. The selling dealer is responsible for giving initial access to customer.

Dealer will be able to activate and provide log-on credentials for all of your rental and customer machines.

The plan is available to all customers of our franchised dealers and can be provided at point of sale, or within the base warranty period. By choosing to take out a CASE Protection Plan you are not only protecting your machine, but also your investment. Throughout our extensive dealer network, CASE Construction will provide you with the backup and support that you need in today’s busy environment, and the CASE Protection Plan gives you further confidence that we are there for you as your partner.

• Protection Plans available on the full range of CASE machinery
• Protection available for up to five years/8000 hours
• Three coverage options: Powertrain, Powertrain plus Hydraulics and Premier
• 10% DISCOUNT with MAINTENANCE CONTRACTS
• Transferable for FREE

Boost your business by taking full control of your operating costs and enjoying the benefits of a healthy fleet with CASE’s new programmed maintenance plans, available on all CASE equipment.

Save money on parts: the prices of parts are frozen for the duration of the programmed maintenance plans, so you don’t have to worry about prices going up.

Control operating costs: you know exactly how much you will spend on maintaining your equipment for the duration of the programmed maintenance plan, so you can make the best decisions for your business.

Get more performance from your fleet: you enjoy the benefits of a healthy fleet always in peak form by relying on CASE’s professional service teams to carry out the best maintenance plan for every CASE machine in your fleet.